IDFC Bank FASTag Charges

IDFC FIRST Bank, as a leading partner in government initiated road transport projects in partnership with NHAI, offers you a perfect solution for a comfortable trip on national highways through IDFC FIRST Bank FASTag.

IDFC FIRST Bank FASTag - FIRSTforward is a simple, reloadable tag which can be affixed on the car's windscreen. IDFC FIRST Bank FIRSTforward allows near non-stop movement of vehicles through toll plazas and the convenience of cashless payments with nation-wide interoperable Electronic Toll Collection Services.

Benefits of IDFC FIRST Bank FASTag

• Get 2.5% discount on toll charges
• IDFC FIRST Bank offers a dedicated helpdesk to give you support for FASTag issues any time
• Online recharge facility is available for IDFC FIRST Bank FASTag
• Dedicated Web portal if offered to facilitate clients

Documents Required for IDFC First Bank FASTag

Following documents are required to apply for IDFC Bank FASTag:

• Signed IDFC First Bank FASTag application form provided by issuer bank which customers need to fill and submit to the bank
• Passport size photograph of the vehicle owner
• Registration Certificate (RC) of the vehicle
• KYC documents as per the category of the vehicle owner
• Valid driving licence
• Image of the vehicle (optional)

Fees and Charges of IDFC Bank FASTag

(1) Tag Joining Fee: Rs. 100 (including GST)

(2) Tag Replacement Fee: Rs. 100 (including GST)

(3) One-time Tag Deposit Amount (as per table below)

How & Where To Buy IDFC First Bank FASTag?

Customer can visit any POS location or Toll plaza and can buy the IDFC First Bank FASTag by paying in physical cash mode or from the corporate current account, transfer funds to the FASTag pooling account and obtain the FASTag cards.

Important Points regarding IDFC First Bank FASTag

1. IDFC First Bank FASTag is used for the purpose of making applicable toll fee payments at Toll Plazas through the ETC lane.
2. No interest is payable by IDFC Bank on the amount loaded on the FASTag
3. Funds loaded on a FASTag are immediately available for the Tag Member to use
4. In case the Tag Account remains unused for 6 months with a negative balance amount, the Tag Account will be closed with prior intimation to the Tag Member

How to Recharge IDFC First Bank FASTag?

You need to perform following steps to recharge IDFC First Bank FASTag Online.

• Step 1: Download the FIRSTforward mobile app or visit www.firstforward.idfcbank.com
• Step 2: Enter your registered mobile number.
• Step 3: An OTP will be sent on your registered mobile number.
• Step 4: Enter the OTP in the given space.
• Step 5: Select 'Recharge' option from the home tab or from the menu option on the left side.
• Step 6: Enter amount or you can select the amount.
• Step 7: Select the desired payment option.
• Step 8: Your recharge will be completed.

What to do in case IDFC First Bank FASTag is Lost?

The customer must immediately report the loss over the telephone to the Customer Care. Alternatively, he can lodge a complaint with a kiosk. The customer is required to furnish the required information for blocking the tag. After necessary verification, the Customer Care will block the Tag immediately so that it cannot be misused.

IDFC First Bank FASTag Customer Care

For any IDFC First Bank FASTag related query call to customer care number 18002669970 (Tag holders/ customers)

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