SBI offers SBI FASTag to its customers so that they can drive their vehicles with ease and convenience through toll plazas on highways without the need of stopping in long queues to make toll payment.

SBI FASTag is a device that uses Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid or savings account linked to it.

SBI FASTag is presently operational at 600+ toll plazas across National and State Highways. SBI FASTag can be used across all toll plazas under the National Electronic Toll Collection (NETC) program. More toll plazas will be brought under the NETC program in the future.

Features & Benefits of SBI FASTag

  • Validity: SBI FASTag comes with a validity period of 3 years
  • Cashless Payment: There is no need to carry cash for toll payments. Also, as there will be no cash payment, you do not have to worry for looking for the exact change
  • Faster transit: Offers savings of traveling time as the customer does not has to stop at the toll plaza
  • Save on Fuel: Offers savings on fuel
  • Account Linking: Easily Link to your bank account
  • Easy Recharge: Recharge or top-up can be done quickly through Credit Card / Debit Card / Net banking/ IMPS etc.
  • Transaction Alerts: Instant SMS alerts on registered mobile number for toll transactions
  • Cashback: SBI FASTag offers a monthly cashback of 2.5% of toll transactions on all national highways till March 31, 2020

How to Affix SBI FASTag?

Given-below are the steps to affix SBI FASTag:

  1. First of all, remove the adhesive liner from the SBI FASTag sticker
  2. Stick the FASTag on top middle of the windshield (behind the rear view mirror), stick it from inside the vehicle
  3. Press it gently and apply the sticker on the windshield

Fees and Charges of SBI FASTag

Tag Cost: Rs. 100 (including GST)

One-time Tag Deposit Amount (as per table below):

ParticularsVehicle Class No.Security AmountMinimum Balance
Car / Jeep / Van/ Tata Ace and similar mini light commercial vehicle4200100
Light Commercial Vehicle5300140
Three Axle Commercial Vehicles6400300
4 to 6 axle12400300
7 or More Axle15400300
Heavy Construction Machinery (HCM)/Earth Moving Equipment (EME)16400300

Convenience Fee: A minimum convenience fee will be levied for all kind of transactions

Documents Required for SBI FASTag

Since the SBI FASTag is linked to an account, KYC documentation would be required as per the KYC policy of the SBI. Documents required for SBI FASTag have been divided into two parts:

  1. Limited KYC Holder's Account: RC copy of the vehicle, ID and address proof and photo of the customer
  2. Full KYC Holder's Account: RC copy of the vehicle, ID and address proof and photo of the customer

Note: You are required to carry all the originals for verification purposes

How to Buy SBI FASTag?

  1. Visit any of the Point of Sale (POS) locations/ SBI branches
  2. Get your tag account created
  3. If you are not a customer of SBI, you need to carry original as well as copy of your KYC document along with your vehicle at the POS/ Sales office location

SBI FASTag Helpline number

Customer can call Contact Center Toll Free Number 1800-11-0018 or email to [email protected]

MoRTH/NHAI/IHMCL has launched 1033 helpline number for addressing FASTAG complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues:

  • Stopped at the plaza for Tag blacklist reason even through Tag is not blacklisted.
  • Plaza not accepting Fastag
  • Plaza is not able to read the Tag
  • Plaza is not supporting for monthly pass issuance
  • Any other applicable issue for Fastag

How to Recharge SBI FASTag?

You can get FASTag recharged through cash/cheque. This facility is available in selected point of sales (POS) locations at Toll Plazas and State Bank of India branches. Outlined below is the step-by-step process of offline recharge of SBI FASTag:

  1. You need to visit any of the SBI branches or Point of Sales (POS) locations
  2. First of all you need to get your SBI FASTag account created
  3. You can deposit cash or cheque of the amount which you want for recharging SBI FASTag
  4. Then your SBI FASTag linked wallet will be recharged with the same amount

Recharge SBI FASTag through UPI

  1. Open any UPI app like Paytm/BHIM/google pay
  2. Enter "netc.[VehicleNO]@sbi" in the beneficiary address
  3. Enter the amount that you want to recharge on your SBI FASTag Wallet
  4. Click on "Pay"
  5. Your SBI FASTag Wallet will get recharged

How to Check SBI FASTag Status?

To check SBI FASTag status, you need to perform following steps.

  • Step 1: Visit
  • Step 2: You can search either by FASTag ID or Vehicle Registration Number(VRN)
  • Step 3: Enter any of the above
  • Step 4: Input captcha
  • Step 5: Click on 'Check Status' button

In case of any FASTag related issue, you may connect with SBI on 1800-11-0018

Customer Care: SBI FASTag

  • For SBI FASTag queries or support, call the toll free customer care number: 1800-11-0018
  • If FASTag is not accepted at toll plaza, dial 1033
  • If there is an error in reading FASTag at toll plaza, dial 1033
  • If monthly pass is not accepted at toll plaza, dial 1033
  • For other toll plaza level complaints, dial 1033
  • Please lodge your FASTag related complaints to email id [email protected] and cc to [email protected]

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