Bank Ombudsman Scheme was first introduced by RBI India in 1995 to provide expeditious and inexpensive forum to bank customers for resolution of their complaints relating to deficiency in banking services. The Ombudsman Scheme was revised in 2002 mainly to cover Regional Rural Banks and to permit review of the Banking Ombudsmens' awards against banks by the Reserve Bank.
The Banking Ombudsmen currently have their offices in 15 centres. From 2002 until 2006, around 36,000 complaints have been dealt by the Banking Ombudsmen.
Banks Covered under the Banking Ombudsman Scheme, 2006
Banks listed below are covered under the Banking Ombudsman Scheme, 2006:
All Scheduled Commercial Banks
Regional Rural Banks
Scheduled Primary Co-operative Banks
When can complainant file a complaint before the Banking Ombudsman?
Complainant can file a complaint before the Banking Ombudsman in any of the following cases:
If the complainant does not receive any reply from the bank within a period of 1 month after the bank concerned has received his/ her complaint
If the bank rejects the complaint
If the complainant is not satisfied with the reply given by the bank
List of Banking Ombudsman Offices in India
Office Incharge
Location
Address
Contact Details
Shri Sunil T. S. Nair
Ahmedabad, Gujarat
Reserve Bank of India,La Gajjar Chambers, Ashram Road,Ahmedabad-380009
Ms. C R Samyuktha
Bengaluru, Karnataka
Reserve Bank of India,10/3/8, Nrupathunga Road,Bengaluru -560001
Shri P K Arora
Bhopal, Madhya Pradesh
Reserve Bank of India,Hoshangabad Road,Post Box No. 32, Bhopal-462011
Shri S Behera
Bhubaneswar, Odisha
Reserve Bank of India,Pt. Jawaharlal Nehru Marg,Bhubaneswar-751001
Shri J L Negi
Chandigarh, Chandigarh
Reserve Bank of India,4th Floor, Sector 17,Chandigarh
Shri S Raja
Chennai, Tamil Nadu
Reserve Bank of India,Fort Glacis, Chennai 600001
Smt Anandita Bhattacharya
Guwahati, Assam
Reserve Bank of India,Station Road, Pan Bazar,Guwahati-781001
Smt Reeny Ajit
Hyderabad, Telangana
Reserve Bank of India,6-1-56, Secretariat Road,Saifabad, Hyderabad-500004
Smt Madhavi Sharma
Jaipur, Rajasthan
Reserve Bank of India,,Ram Bagh Circle,,Tonk Road, Post Box No. 12,Jaipur-302004
Smt Supriya Pattnaik
Kanpur, Uttar Pradesh
Reserve Bank of India,M. G. Road, Post Box No. 82,Kanpur-208001
Smt. Reena Banerjee
Kolkata, West Bengal
Reserve Bank of India,15, Netaji Subhash Road,Kolkata-700001
Smt. Ranjana Sahajwala
Mumbai, Maharashtra
Office of the Banking Ombudsman (Maharashtra & Goa),Reserve Bank of India,4th Floor, RBI Byculla Office Building,Opp. Mumbai Central Railway Station, Byculla, Mumbai-400008
Shri R L Sharma
New Delhi (I), Delhi
Reserve Bank of India,,Sansad Marg, New Delhi
Smt. Smita Chandramani
Patna, Bihar
Reserve Bank of India,Patna-800001
Smt. Uma Sankar
Thiruvananthapuram, Kerala
Reserve Bank of India,Bakery Junction,Thiruvananthapuram-695033