Bank Ombudsman Address
Bank Ombudsman Scheme was first introduced by RBI India in 1995 to provide expeditious and inexpensive forum to bank customers for resolution of their complaints relating to deficiency in banking services. The Ombudsman Scheme was revised in 2002 mainly to cover Regional Rural Banks and to permit review of the Banking Ombudsmens' awards against banks by the Reserve Bank.
The Banking Ombudsmen currently have their offices in 15 centres. From 2002 until 2006, around 36,000 complaints have been dealt by the Banking Ombudsmen.
Banks Covered under the Banking Ombudsman Scheme, 2006
Banks listed below are covered under the Banking Ombudsman Scheme, 2006:
- All Scheduled Commercial Banks
- Regional Rural Banks
- Scheduled Primary Co-operative Banks
When can complainant file a complaint before the Banking Ombudsman?
Complainant can file a complaint before the Banking Ombudsman in any of the following cases:
- If the complainant does not receive any reply from the bank within a period of 1 month after the bank concerned has received his/ her complaint
- If the bank rejects the complaint
- If the complainant is not satisfied with the reply given by the bank