Bank Ombudsman Address

Bank Ombudsman Scheme was first introduced by RBI India in 1995 to provide expeditious and inexpensive forum to bank customers for resolution of their complaints relating to deficiency in banking services. The Ombudsman Scheme was revised in 2002 mainly to cover Regional Rural Banks and to permit review of the Banking Ombudsmens' awards against banks by the Reserve Bank.

The Banking Ombudsmen currently have their offices in 15 centres. From 2002 until 2006, around 36,000 complaints have been dealt by the Banking Ombudsmen.

Banks Covered under the Banking Ombudsman Scheme, 2006

Banks listed below are covered under the Banking Ombudsman Scheme, 2006:

  • All Scheduled Commercial Banks
  • Regional Rural Banks
  • Scheduled Primary Co-operative Banks

When can complainant file a complaint before the Banking Ombudsman?

Complainant can file a complaint before the Banking Ombudsman in any of the following cases:

  1. If the complainant does not receive any reply from the bank within a period of 1 month after the bank concerned has received his/ her complaint
  2. If the bank rejects the complaint
  3. If the complainant is not satisfied with the reply given by the bank

List of Bank Ombudsman Offices in India

LocationAddressContact Details
Ahmedabad, GujaratReserve Bank of India,La Gajjar
Chambers, Ashram Road,Ahmedabad-380009
Bengaluru, KarnatakaReserve Bank of India,10/3/8,
Nrupathunga Road,Bengaluru -560001
Bhopal, Madhya PradeshReserve Bank of India,Hoshangabad
Road,Post Box No. 32, Bhopal-462011
Bhubaneswar, OdishaReserve Bank of India,Pt. Jawaharlal
Nehru Marg,Bhubaneswar-751001
Chandigarh, ChandigarhReserve Bank of India,4th Floor, Sector
Chennai, Tamil NaduReserve Bank of India,Fort Glacis,
Chennai 600001
Guwahati, AssamReserve Bank of India,Station Road, Pan
Hyderabad, TelanganaReserve Bank of India,6-1-56,
Secretariat Road,Saifabad,
Jaipur, RajasthanReserve Bank of India,,Ram Bagh
Circle,,Tonk Road, Post Box No.
Kanpur, Uttar PradeshReserve Bank of India,M. G. Road, Post
Box No. 82,Kanpur-208001
Kolkata, West BengalReserve Bank of India,15, Netaji Subhash
Mumbai, MaharashtraOffice of the Banking Ombudsman
(Maharashtra & Goa),Reserve Bank of
India,4th Floor, RBI Byculla Office
Building,Opp. Mumbai Central Railway
Station, Byculla, Mumbai-400008
New Delhi (I), DelhiReserve Bank of India,,Sansad Marg, New
Patna, BiharReserve Bank of India,Patna-800001
Thiruvananthapuram, KeralaReserve Bank of India,Bakery
New Delhi (II), DelhiReserve Bank of India,Sansad Marg, New