How to Block Citi Bank ATM Debit Card?
An ATM card is a vital tool in modern-day banking that offers customers quick and easy access to their bank accounts. However, in the event that an ATM card is lost or stolen, it is imperative to block it immediately to prevent unauthorized access to the account. Now, we will discuss the ways to block ATM card and steps involved in blocking an ATM card.
Ways to block ATM Card of Citi Bank?
An ATM or debit card is an essential tool for carrying out various financial transactions. It allows individuals to withdraw money, transfer funds, and make purchases without carrying cash. However, in case of theft or loss of the card, it is essential to block the ATM card immediately. Here are some ways to block an ATM card of Citi Bank:
- Block Citi Bank ATM Debit Card via Customer Care
- Block Citi Bank ATM Debit Card through the Branch
- Block Citi Bank ATM Debit Card Online using Internet Banking
- Hotlist Citi Bank ATM Debit Card through Mobile Banking App
- Block Citi Bank ATM Debit Card through SMS Banking
How to Block Citi Bank ATM Debit Card via Customer Care?
One of the easiest and fastest ways to block an ATM card is by calling the bank's customer care. Most banks in India have a 24x7 customer care number that you can call to report the loss of your card and request for it to be blocked. Described below is the step by step process of blocking Citi Bank ATM Card via Customer Care
Step 1: Contact Citi Bank
The first and most important step in blocking an ATM card is to contact Citi Bank that issued the card. on its 24/7 customer care centre that can be contacted via a toll-free number or email. Alternatively, customers can visit the bank's website and use the chat feature to speak to a customer care representative.
When contacting the bank, you need to provide your name, account number, and ATM card details such as the card number, expiry date, and CVV number. You should also inform the bank if the card was lost or stolen, and the date and time of the incident if known.
Step 2: Verify Identity
To ensure that the ATM card is blocked for the right account holder, the bank will require you to verify your identity. You may be asked for personal information such as your date of birth, mobile number, or address. In some cases, the bank may also ask for your Aadhaar card number or PAN card details for verification purposes.
Step 3: Provide Reason for Blocking
The bank may also ask you to provide a reason for blocking the ATM card. This is to ensure that the bank can take appropriate measures to prevent future incidents. You should provide an honest and accurate reason for blocking the card, such as loss or theft of the card.
Step 4: Block the Card
Once the bank has verified your identity and reason for blocking the ATM card, they will proceed to block the card. The bank will immediately disable the card, preventing any further transactions from the account. In some cases, the bank may also request that the customer provide a written request for blocking the card.
Step 5: Request for New ATM Card
After blocking the ATM card, you can request a new card from Citi Bank. Citi Bank will issue a new ATM card to you, which will be linked to the same account as the previous card. You will be required to provide personal identification documents to collect the new ATM card.
Block Citi Bank ATM Debit Card through the Branch
There may be situations when you need to block your ATM card, such as in case of theft, loss or if you suspect unauthorized transactions. In such cases, it is important to act quickly and block your ATM card to prevent any further loss or damage. If you are unable to block your ATM card through above method, you can visit the nearest bank branch and request them to block the card. You will need to provide your account details and a valid identity proof to verify your identity. Once the bank verifies your identity, they will block the card and issue a new one to you.
Here, we will discuss the step-wise process to block an ATM card through a branch visit in India.
Step 1: Inform Citi Bank about loss of ATM card
The first step in blocking your ATM card is to inform your bank immediately. You can do this by calling your bank's customer care number or by visiting your bank's nearest branch. You should provide the bank with all the details of your card, such as your card number, account number, and other relevant information.
Step 2: Submit a written application
Once you have informed the bank about the need to block your ATM card, you will need to submit a written application to the bank requesting them to block your card. You can do this by filling out a form available at the bank's branch or by drafting a written application yourself. In your application, you should clearly state the reason for blocking the card, your account number, and other relevant information.
Step 3: Verification
After you have submitted your application, the bank will verify your identity and confirm the details provided by you. This is done to prevent any unauthorized person from blocking your card. You may be required to provide your identity proof, such as your PAN card, Aadhaar card, or passport, for verification purposes.
Step 4: Confirmation
Once the bank has verified your identity and the details provided by you, they will confirm the blocking of your ATM card. You will be given a reference number for future reference. You should keep this reference number safe as it will be required in case you need to follow up with the bank or for any other queries.
Step 5: Collection of new card
If your card has been lost or stolen, you will need to apply for a new card. You can do this by visiting the bank's branch or by applying online through the bank's website or mobile app. Once your new card is ready, you will need to collect it from the bank's branch. You may be required to provide your identity proof and reference number for verification purposes.
Block Citi Bank ATM Debit Card Online using Internet Banking
Another way to block your ATM card is by using the bank's internet banking facility. To do this, you need to log in to your internet banking account, select the option to block the card, and follow the instructions on the screen. You will need to enter your account details and answer some security questions before the card is blocked.
Outlined below is the step-wise process to block ATM cards using internet banking:
Step 1: Login to Internet Banking account of Citi Bank
The first step to block an ATM card through internet banking is to log in to your bank's internet banking portal using your user ID and password. Once you have logged in, navigate to the "Cards" section or "Debit Cards" section on the homepage.
Step 2: Select the Card to Block
In the "Cards" or "Debit Cards" section, you will see a list of all the debit cards associated with your account. Select the card that you want to block by clicking on it.
Step 3: Click on "Block Card"
After selecting the card, you will see various options related to the selected card. Look for the "Block Card" option and click on it. Depending on your bank, this option may be labeled differently, such as "Hotlist Card" or "Deactivate Card."
Step 4: Select the Reason for Blocking
After clicking on "Block Card", you will be prompted to select the reason for blocking your card. The options may include "Lost/Stolen Card" "Fraudulent Activity" or "Other Reasons" Select the appropriate reason and click on "Submit."
Step 5: Confirm the Block Request
Once you have submitted the reason for blocking your card, you will be prompted to confirm your block request. Read the terms and conditions carefully and click on "Confirm" to proceed with the block request.
Step 6: Receive Confirmation of Card Block
After confirming the block request, you will receive a confirmation message on your registered mobile number and email address, confirming the successful blocking of your ATM card. Some banks may also provide you with a reference number for the block request.
Step 7: Re-apply for a New ATM Card
After blocking your ATM card, it is essential to re-apply for a new card to access your bank account. Some banks may offer the option to apply for a new card through internet banking itself, while others may require you to visit the nearest bank branch or contact the customer care center to request a new card.
Hotlist Citi Bank ATM Debit Card through Mobile Banking App
Many banks in India offer mobile apps that allow you to block your ATM card in case of loss or theft. To use this feature, you need to download and install the mobile app on your smartphone and register for mobile banking. Once you have registered, you can log in to the app, select the option to block the card, and follow the instructions on the screen.
Block Citi Bank ATM Card through SMS Banking
Some banks also offer SMS banking services that allow you to block your ATM card by sending an SMS. To use this service, you need to register your mobile number with the bank and send an SMS with the keyword "BLOCK" followed by your ATM card number to the bank's designated SMS number. The bank will then block the card and send you a confirmation SMS.
Points to Remember for Blocking of ATM Card
- Don't forget to ask for an acknowledgement after the submission of the request for Blocking of ATM Card.
- Blocking your ATM card is an irreversible process. Once you have blocked your card, you will not be able to use it for any transactions, including withdrawing cash from ATMs or making purchases online or offline.
- After blocking of your ATM card is confirmed, re-apply for a new ATM card as soon as possible.
- Most banks have mobile banking apps that can be downloaded on your smartphone. These apps offer a wide range of services, including blocking your ATM card. You can simply log in to the app and select the option to block your card in case of loss or theft.
- After you have blocked your ATM card, it is important to follow up with the bank to ensure that the card has been blocked successfully. You can contact the customer care helpline or log in to your mobile banking app or internet banking portal to check the status of your blocked card.
- If you suspect any fraudulent activity on your bank account or ATM card, it is recommended to report it to your bank immediately and take necessary precautions to protect your account from further unauthorized transactions.
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