Do's and Don'ts of Usage of ATM/ Debit Card
- Keep the Card in the same fashion as you keep your cash.
- Very first use of the card must be on an ATM and then Point of Sale (POS) while receiving debit card for the first time.
- Please make sure to conduct any ATM transaction in complete privacy.
- Keep your card in a safe place where you can immediately know if it is lost or stolen.
- Keep your card in a secure place where you will immediately know if it is missing. Also, keep the ATM-cum-debit card carefully so that the magnetic stripe does not get damaged.
- Beware of "Shoulder Surfing" and Shield your PIN from onlooker by covering the keypad while entering the PIN.
- Change the PIN (Personal Identification Number) as and when received by you first time.
- The Cardholder will use the PIN to avail ATM services using the card. Cardholder should ensure that the PIN mailed by the Bank is received in a sealed envelope without any tampering.
- Memorize you PIN.
- The PIN should be kept secret by the cardholder.
- After completion of your transaction and before leaving the premises please ensure that "Welcome Screen" is displayed in ATM.
- Do register your mobile number with the bank for getting alerts for your ATM Transaction Alerts.
- Do keep an eye on suspicious movements of people around ATMs.
- Whenever card is used at merchant location, ensure to swipe the card in your presence.
- Obtain and preserve charge slip copies from the merchants for purchase and cancellation of transactions and reconcile the same through your account.
- Beware of Strangers trying to engage you in conversation.
- The cardholder must immediately notify the bank or customer care centre of the bank, if the card is lost/ stolen or PIN is forgotten or accidently divulged.
- If the lost/stolen card is subsequently recovered, the Cardholder should not use the same but destroy that card by cutting it into several pieces through the magnetic strip.
- Preserve the customer receipts of ATM transactions and reconcile your account.
- The cardholder, willing to terminate the use of the ATM/ Debit Card, should give the bank not less than 15 days prior notice in writing and surrender the card to the bank.
- Carry out online transactions with merchants whose websites has adequate transaction security services like Verified by Visa or MasterCard SecureCode.
Dont's of Usage of ATM/ Debit Card
- Don't lend your card to anyone.
- Don't let anyone see you entering the PIN.
- Do not write your PIN on the card, card wallet or mobile cover.
- Don't leave your card in ATM or at Point of Service (POS).
- Don't forget to collect the cash dispensed from ATM as it doesn't take the cash back.
- Don't choose a PIN that corresponds to your birth date, vehicle number.
- The cardholder should not keep any written record of the PIN of the card.
- Do not leave the card lying around the house or on your desk at work.
- Don't forget to collect your card and your receipt, after completion of the transaction.
- Never give the card to a third party for ATM operations.
- Do not keep card and PIN number together.
- Do not keep card and PIN number together.
- Don't carry your PIN in your wallet.
- Don't use a PIN which can be easily guessed like your birthday, vehicle number or telephone number.
- Do not speak on the mobile phone while you are transacting through debit card.